Terms and conditions of use of the information

Tour Operator TRISUBGIL international and independent travel with its own identity that provides services to our clients and the communities that surround us. We strive to exceed your expectations by providing you with exceptional, personalized customer service. We emphasize strong client relationships with a high level of community involvement for the benefit of all.

Policy for the processing of personal data


When you use the services of Agencia Los Turistas, either to perform searches, register to receive offers and news or contract a service through any of its sales channels - call center, website (hereinafter, the "Website ") Or application for mobile phones and tablets (hereinafter, the" Application ") - entrusts us with information. This Privacy Policy is intended to help you understand what data we collect, why we collect it, and what we do with it.

As a user of the same, you accept the practices detailed below, so we recommend that you carefully read the information that we are going to provide you.

The person in charge of the database / file is AGENCIA Y OPERADORA LOS TURISTAS CJTC CIA. LTDA., Domiciled in AV. JOAQUIN ORRANTIA Y AV. LEOPOLDO BENITEZ BUILDING QUO PISO 6 NÚMERO 608, Guayaquil, Ecuador.

What information do we collect?

Agencia Los Turistas receives and stores a) Information that you provide, b) information obtained from third parties, c) public information, and d) information collected by our systems, as described below. In Ecuador, Agencia Los Turistas will treat the Information collected as prescribed by art. 9 of the LPDP and art. 49 of the Regulation to the Organic Law of Communication.

a) Information that you provide us:

In order to make tourist reservations at Agencia Los Turistas, you must provide us with certain personal information (hereinafter "Personal Information") that includes name and surname, valid document or identification number, nationality, tax identification code, and physical contact information. (such as phone number, address or email address). In order to formalize tourist reservations, you must also provide us with information about your debit or credit card (such as the credit card number, the security code, the name of the cardholder and the expiration date). At its sole discretion, Agencia Los Turistas may confirm the Personal Information

provided by going to public entities, specialized companies or risk centers, for which you expressly authorize us. The information that Agencia Los Turistas obtains from these entities will be treated confidentially.

You can always choose not to give us information, but in general, certain information about you is required to buy or carry out transactions at Agencia Los Turistas. If you choose not to give us certain information, you may not be able to contract with us.

In the event that you make a reservation on behalf of a third party, you must first obtain the consent of said third party before providing us with Personal Information about it. If that third party is a minor according to applicable law, you declare that you have sufficient powers to provide said Personal Information and accept this Privacy Policy.

You can also provide opinions, comments and suggestions by voluntarily participating in surveys and / or answering questions sent through emails or from the Website or the Application (the "Opinions"). In this case, in order to provide other users with real testimonials about service experiences, you accept and agree that all the Opinions you send us may be published by on the Los Turistas Agency Website and / or Application, or in other Sites and / or Applications of suppliers with whom Agencia Los Turistas has contractual relationships. In this case, you may be identifying it with full name and / or nickname, photo, comment and nationality. By giving us your Opinion, or uploading real photos through the Website, you irrevocably assign to Agencia Los Turistas all property rights over said photographs and opinions. We remind you that you can give your opinion anonymously or delete it, according to the procedure detailed below in this Privacy Policy (point 6.1. Opt-out policy).

Always keep in mind that when you post information in a public area of ​​this Website (including without limitation: notices, chat groups, electronic photo albums and comments about products and services), you are making it available to other members, users of the Website and the general public; which is outside the scope of control of Agencia Los Turistas. Please remember the above and be careful about the information you decide to disclose.

b) Information provided by third parties

To the extent permitted by Law, Agencia Los Turistas may also obtain Personal Information about you and add it to the Personal Information that you provide to us either from affiliated entities, business partners and other independent third-party sources - such as public databases, information collected during a telephone conversation with the customer service center and / or through interactive applications. Please note that all information we collect about you may be combined with Personal Information. Any Personal Information obtained by Agencia Los Turistas by the means described here will be treated in accordance with the provisions of this Privacy Policy.

• If you register at Agencia Los Turistas through your personal account on a social network (“Personal Account”), you expressly consent that Agencia Los Turistas: Have access, at any time, to all the information contained in your Account Personal, including in particular, but without limitation, your Personal Information, information about your interests, tastes, contacts and any other content hosted on your Personal Account.

• Include messages, photos, videos and any other type of content in that account.

• Send to the email of the User linked to the Personal Account or to the email used to make the reservation at Agencia Los Turistas, information or messages for the purpose described in section 3 "What do we use the information we collect for?" in this Policy.

c) Information collected by our systems. Cookies and web beacons policy.

Agencia Los Turistas automatically collects and stores certain information about the activity of its Users. Such information may include the URL they come from (whether or not they are on the Agencia Los Turistas website), which URL they access next, which browser they are using, and their IP addresses. Also the pages visited and the searches carried out.

For the Website to function properly, Agencia Los Turistas uses its own and third-party cookies.

What is a cookie? What are web beacons?

Cookies are specific types of information that a website transmits to the User's computer hard drive for the purpose of record keeping. Cookies can be used to facilitate the use of a website, by saving passwords and preferences while the User browses the Internet.

For their part, "web beacons" are images inserted into an Internet page or email, which can be used to monitor the behavior of a visitor, such as storing information about the user's IP address, duration of interaction time in said page and the type of browser used, among others.

How are cookies controlled?

Although most browsers accept "cookies" and "web beacons" automatically, at all times, you can choose not to receive a cookie file by enabling your web browser to reject cookies or to inform you before accepting them (for details, you can see

Please note that cookie preferences must be configured for each browser (Internet Explorer, Google Chrome, Mozilla Firefox or Safari), and that by refusing to accept a cookie you will not be able to gain access to many travel services and planning tools offered by it. Website.

How do we use cookies?

Our Website uses different types of cookies:

Technical cookies:

They are used for the proper functioning of the website.

Functional cookies:

They are necessary to offer the services requested by the users of the website.

Analytical cookies:

They allow you to see the browsing behavior of visitors on the website, as well as record the content they see and those that are of interest to them. This helps us to improve the service we offer, as in this way we can ensure that our users find the information they are looking for.

Social cookies:

They allow to provide functionalities related to social networks (Facebook, Google and Twitter) by allowing and controlling the interaction with social widgets on the website.

Advertising cookies:

They collect information about your preferences and choices on the website. They are intended for ad networks, which later use them to show you personalized advertising on other websites.

Identification cookies:

They allow us to identify visitors and establish matches with the personal data included in our files, in order to send pertinent personal communications.

Cookies are specific types of information that a website transmits to the User's computer hard drive for the purpose of record keeping. Cookies can be used to facilitate the use of a website, by saving passwords and preferences while the User browses the Internet.

2. What do we use the information we collect for?

When collecting Personal Information for advertising or direct sales and other similar activities, Agencia Los Turistas will give it the corresponding treatment as prescribed by the LPDP, and Decree No. 414/2009.

1. Manage your tourist reservation, carry out the transactions that you have initiated and process invoices or other tax documentation;

2. Offer you products and services and respond to your questions and comments;

3. Send you confirmation and updates about your trip, as well as any relevant information in this regard. This information may be sent via email, SMS or WhatsApp to the cell phone provided by you. These messages may contain (without being limited to) information about the services of Agencia Los Turistas, as well as contact details of suppliers that could help your travel experience at your destination.

4. Contact us for customer service purposes, conduct surveys, statistics or analysis on consumer habits or preferences, notify you by email of special offers and travel-related products and services that may be of interest to you unless you do not you want (see below: “Opt. Out” waiver policy).

In order to offer better services or provide its Users with information related to their preferences, Agencia Los Turistas may also develop internal studies on the interests, behaviors and demographics of users, to better understand their needs and interests, improve our commercial initiatives and promotional, personalize its contents, its presentation and services, display advertising or promotions, banners, of interest to our users.

Likewise, Agencia Los Turistas uses the information of the debit or credit cards (such as the name of the cardholder, card number and expiration date) only for the purpose of completing the travel reservations that you make, including the Sending your data to the final service providers, to manage your reservations and / or purchase requests. Likewise, you can choose to have Agencia Los Turistas remember certain information about your card and billing, which will appear automatically when you enter the Website and / or Application of Agencia Los Turistas.

3. With whom do we share the information collected?

You give your unequivocal consent for Agencia Los Turistas to share the relevant Personal Information of its users with providers for the management of their reservations and / or purchase requests, such as airlines,


hotels, tourist companies that provide services at destination, rental companies of vehicles, wholesalers, and other providers of products and services that you contract through our Website and / or our Application. Likewise, you agree to share your Personal Information with providers that provide services to Agencia Los Turistas, including credit cards, business analytics, customer service, marketing and fraud prevention.

Agencia Los Turistas may authorize service providers to collect Personal Information on your behalf, including as necessary to operate certain elements of our Website and / or our Application or to facilitate the delivery of online advertising tailored to your interests. In addition, Agencia Los Turistas may share Personal Information with business partners, with whom we may jointly offer products or services. These suppliers and business partners are bound by strict confidentiality agreements that prohibit the unauthorized use or disclosure of the Personal Information to which they have access. Los Turistas Agency may also share your Personal Information in order to comply with applicable regulations and cooperate with the competent authorities.

Finally, Agencia Los Turistas may also share your Personal Information with companies belonging to the Agencia Los group. In the case of transfer of personal data, it is reported that the recipient of the personal data will assume the same obligations as those of the person in charge of transferring the personal data.

Keep in mind that if you freely and voluntarily provide, on your own initiative, information directly to service providers (whether or not they are service providers at Agencia Los Turistas), such providers will collect, process and keep this information in accordance with to their own privacy policies. Agencia Los Turistas is not responsible for the improper use of Personal Information that third parties may make outside the website or the application.

4. Where do we store and how do we protect the information collected?

All Personal Information is collected and stored on servers physically located in the United States. Agencia Los Turistas may relocate these servers to any other country, in the future, and may store Personal Information in the United States or in other countries, for backup purposes. You give your unequivocal consent for Agencia Los Turistas to transfer your data to any country in the world. In any case, Agencia Los Turistas is committed to guaranteeing compliance with legally enforceable standards for the protection and safeguarding of your Personal Information, by signing agreements or conventions whose purpose is the privacy of your personal data.

Personal Information will be treated with the legally required degree of protection to guarantee its security and prevent its alteration, loss, treatment or unauthorized access.

We let you know which Los Turistas Agency protects your Personal Information according to standards and procedures of security and confidentiality imposed in Ecuador by articles 9 of the LPDP and article 4 of the Law of the National System of Public Data Registry and related regulations. Agencia Los Turistas does not transmit, disclose or provide the Personal Information collected to third parties other than the owner of said Personal Information and / or those third parties described in this Policy. In this

In this sense, this Website and / or the Application take precautions to protect the Personal Information of users.

Notifications when there are changes to the privacy policy:

Trisubgil may update its Privacy Policy when necessary. If substantial changes are made, it will be notified by means of a notice on the respective portal or web system.

Use of cookies: TRISUBGIL web portals use "cookies" to improve navigation, website quality and citizen experience.

When the user interacts with the portal, TRISUBGIL can place a cookie in their browser to improve the experience.

Information about your personal data is not shared.

Measures to protect the security of personal data:

TRISUBGIL uses the HTTPS protocol to provide security in the use of this electronic channel and manage risks, according to what is indicated in the "Government Information Security Scheme", EGSI.

Strict compliance security protocols will be maintained to guarantee that users with access to personal data cannot disclose this information.

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